Returning items for credit
When returning, items must be in resalable condition and in the original manufacturer's packaging within 30 days of purchase. Food, medical items, opened shrink-wrapped items, open/used inks, toners, printers, copiers, and fax machines as well as special-order items are non-returnable. If an item is returned more than 30 days outside of the return window, the return is subject to a 15% restocking fee.
There are three ways to return items for credit.
1. Email Returns
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Send an email to customerservice@supply-post.com with the item number(s) you would like to return along with the sales order number the item(s) were delivered on
2. Phone Returns
3. Online returns
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Log into your account and go to the My Account drop down menu at the top of the page, then select Order History/Returns.
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Search field will default to the current month but this can be changed if you need to go further back to find your invoice. Simply select the month that corresponds with your invoice. If you are unsure when the order was placed, you may select ALL and then click View Orders to the right. This will bring up all invoices in that date range.
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If you know the item number(s) you are returning, simply put that number in the Item No: field and click View Orders. This will display all sales orders with the item selected.
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Once you find the correct sales order, click Returns to the right of the sales order number.
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Select the item(s) you are returning with a check mark to the left. On the far right, select a Reason for Return. For example, you can select ÁCustomer Return', ÁDamaged', etc.
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Once you have selected your item and reason for return, click Return Checked Items at the bottom of the page. You will get a message to confirm your return. Select OK. Once you select OK, the web page will send Supply Post Customer Service an email with your return information. You will also see a confirming message telling you that your request has been submitted.
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Your return is now finished.